CPM

The Contact Centre will make over 20 million customer contacts this year

Customer Care

Be it through Careline, customer management campaigns, or transactional help lines - putting customer care at the heart of everything that we do ensures that we bring yourbrand promises to life and deliver Exceptional Customer Experiences to delight your customers and exceed their expectations.

Creating these 'moments of truth' are critical to achieving customer engagement, satisfaction & ultimately customer loyalty & sales.

  • Carelines
  • Research
  • Blog Monitoring
  • Relationship Development
  • Helpdesk / Customer Support
  • Customer Satisfaction Research (CSI)
  • Response Handling / order booking
  • Online Community management

The Contact Centre will make over 20 million customer contacts this year

Nokia Field Force - Merchandising Management Mobifone Retail Merchandising
Apple In-Store Sales Staff Training P&G Pantene Sampling and Product Demonstration
GlaxoSmithKline Sales Activation - Sensodyne Product Trial Kinh Do POSM Installation and Management